"We truly appreciate your trust in selecting GEOLUXE® for your valuable project. We are fully committed to provide you our best products and services."
GEOLUXE® provides warranty under following conditions;
GEOLUXE® does not provide any warranty on the improper or incorrect use of its products. Therefore, the company is not liable for any responsibility and cannot accept claims for any damages of any kind.
Please complete the online warranty registration form here.
These are the alternative channels you can contact:
- The stores where you bought the product
- Our authorized distributors
GEOLUXE® is industrially handcrafted material making it unique in every single slab and offering the unmatched durability and minimal maintenance. To keep it looking and performing like new, just simply follow these guidelines to take care of your GEOLUXE®.
Polished surface: Just mild soap and warm water are all required to maintain its shine.
Honed surface: It is required more daily maintenance than polished finish. Metalmarks, fingerprints and other signs of daily living are more visible. Most of these marks can be easily removed with cleaning products such as soap, water, or a mild detergent. Apply a small amount on a soft damp cloth and wipe the surface, then rinse thoroughly with clean water to remove residue.
If liquids are spilled, it must be dried immediately. The faster you clean and dry spills, the easier the stains are removed.
Do not use alkali solution with pH higher than 10 on the product, and avoid using metal scouring pads and steel wool. Microfiber cloth is generally recommended.
Recommend to use the cutting board at all time for your health and safety.
For special and complete care and maintenance guidelines and precautions, click here.
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GEOLUXE® is a luxurious Pyrolithic Stone for surface covering.
Pyrolithic Stone is the new category of the world’s material that has noble beauty of natural marble and superior technical performance. It is 100% mineral-based material processed by Geomimicry™ forming technology.
Inspired by the birth of natural marble, Geomimicry™ is the manufacturing process to produce Pyrolithic stone. It emulates the same natural igneous to have marble-like stone (vein-through effect) but offers superior properties.
Compared with Sintered Stone, GEOLUXE® is the one and only product having both vein-through effect like marble and superior technical performance such as durability and stain resistance. Additionally, without resin GEOLUXE® is resistant to UV making its colour unfaded. Therefore, it is highly suitable for both indoor and outdoor applications.
GEOLUXE® is available in 20-mm thickness sizing 1400x3200mm for both polished and honed surfaces with various profiling techniques available
GEOLUXE® can be used in both indoor and outdoor for a variety of applications such as kitchen countertop, vanity top, firepit or fireplace, and all other surface coverings (e.g. floor, wall, step, staircase).
Please find our authorized distributors in 'WHERE TO BUY' section. They can advise you not only the estimated price but skillful fabricators who can work well with GEOLUXE®.
We recommend you visit our authorized distributor stores, see more information via 'WHERE TO BUY' section.
The price of GEOLUXE® is varied by the usage area. If you want a price quotation, please find and contact our authorized distributors in 'WHERE TO BUY' section.
We offer a 15-year limited warranty for residential use and 10-year warranty for commercial use. However, GEOLUXE® does not provide any warranty on the improper or incorrect use of the product and the company is not liable for any responsibility and will not accept claims for any damages of any kind. Please find the detail in 'SUPPORT' section.
If you have any problem with GEOLUXE®, you can contact our authorized distributor or contact GEOLUXE® customer service via 'SUPPORT' section and then 'CONTACT'.
Since our product mimics the creation of natural marble, each different lot will have a chance of color and pattern variation.
Yes, we provide an identification code for every product of GEOLUXE®. You can ask your fabrication or your installation company.
Yes. GEOLUXE® is a foodgrade product, low-porous and prevent the growth of surface mold and bacteria, certified by NSF.
GEOLUXE® is heat resistant up to a maximum temperature of 300°C / 570°F without burning or scorching. However, to maintain the flawless look of your new luxury countertop, it is always best practice to give it a little extra tender loving care by using trivets with a soft padded underside. Objects exceeding the maximum temperature should never come into direct contact with GEOLUXE® to avoid risk of damage due to thermal shock.
Referred to the ISO standard of determination of resistance to stains, GEOLUXE® passes Class 5. In other words, GEOLUXE® can be stained but the stain can be cleaned by warm water with mild detergent if it has been left for less than 24 hours. However, we recommend to remove the stain as soon as it has been found. If you want to know more, visit the section 'SUPPORT' and then 'CARE & MAINTAINANCE'. Please note that GEOLUXE® is stain resistance, NOT stain proof.
For your daily cleaning, you do not need any special product and method. Just simply use mild soap and warm water to maintain its shine. Normally, all stains can be removed if it has been left for less than 24 hours. It is however better to remove the stain as soon as it has been found. In some cases, a specific cleaning agent and method are recommended for difficult stain removal. Please visit the section 'SUPPORT' and then 'CARE & MAINTAINANCE' for further detail.
No. The recommended tools and cleaners for daily cleaning are; Cloth, Warm Water, Mild soap. To prevent its sheen of all finishes and keep it long-lasting, avoid using following cleaner agents to clean the surface; Alkaline solution, Glass etching acid, nail remover, Abrasive cleaners.
In case of deep stain removal, you need to follow ‘guideline for difficult stain removal’ method. Please visit the section 'SUPPORT' and then 'CARE & MAINTAINANCE' for further detail.
Yes, it is.
Like any other material, materials harder than GEOLUXE® can cause scratch on its surface. Therefore, it is recommended to avoid using GEOLUXE® with such harder materials like ceramic knife and bone china plate. Moreover, scratch visibility also depends on the degree of glossiness and product color when reflecting the light. The glossier and the darker the product is, the more visible the scratch is.
No. Cutting on GEOLUXE® surface causes no problem of deep scratch mark as long as ceramic knife or harder material is not used. However, metal mark resembling the scratch can possibly be visible instead. It is actually a residue from metal rubbing against the surface and can be easily removed as shown in Care and Maintenance manual. Accordingly, it is recommended to always use chopping board to prevent any marks.
Without resin, GEOLUXE® is highly resistant to ultraviolet (UV) light and will not fade or degrade over time making it perfect for both indoor and outdoor applications.
To assure the absolute quality of GEOLUXE®, Nanocoating process is used to treat the surface to enhance its shininess and its efficiency for all usage condition as well as enhance the ease of care and maintenance. Our process of Nanocoating is surely safe and hygiene for your health.
No, it is not. GEOLUXE® uses industry-approved and foodgrade nanocoating agent. It meets all applicable GREENGUARD standards.
The efficiency of surface treatment may drop depending upon the condition of use. In case you would like to maintain its efficiency, GEOLUXE® can be retreated approximately every 5 -10 years.
Professionals can help you on surface treatment. Please contact GEOLUXE® customer service via 'SUPPORT' section and then 'CONTACT', if you want to retreat.
GEOLUXE® is committed to the responsible stewardship of our natural resources. That is why we produce a highly durable and stable material. GEOLUXE® is certified by GREENGUARD as a low-emitting product for indoor air quality. Tests have independently confirmed that GEOLUXE® has no harmful emissions of any kind.
Yes, you can find all GEOLUXE product documents in 'SUPPORT', then 'DOWNLOAD' section.
Yes, you can. GEOLUXE® itself withstands the sunlight and UV not to be faded or degraded. However, please make sure it is installed properly as other materials also do.
Yes, you can use it for both indoor and outdoor. Please make sure that it requires proper installation as other materials also do.
Without resin, there is nothing to be worried about color fading and property degrading.
GEOLUXE® itself withstands very low temperature, but it requires a proper structure and installation indeed, otherwise different thermal expansion between GEOLUXE® and adhesive and other structural materials probably causes cracking.
Rainwater can leave a mark on the surface, but it can be removed. Please clean it at soonest for effortless cleaning. However, if the stain has been left for long, please follow Care and Maintenance manual available on the website in 'SUPPORT' section.
There is no significant difference in care and maintenance between outdoor and indoor uses. Just simply follow the guideline in Care and Maintenance manual available on the website in 'SUPPORT' section. However, for outdoor, it is recommended to use an impermeable cover to protect the stains and ease maintenance when a kitchen is not in use.
There must be a support to bear the load of the grill. Do not put it directly on GEOLUXE®. Heat insulation pad is required underneath the grill to prevent direct heat transfer to the slab. Besides, it is recommended to install the grill away from the edge of GEOLUXE® at least 5mm (1/4 inch) and strictly follow the installation guideline of the grill.
GEOLUXE® itself can withstand the maximum temperature at 300°C; however, a proper installation is strongly required.
In case of outdoor kitchen countertop, concrete-reinforced structure is recommended, and the maximum load of the grill that GEOLUXE® can carry is 100 kg/Sqm.
As a new material, GEOLUXE® requires similar and few more techniques to fabricate successfully. Please see more details in fabrication manual in 'Professional' section.
You can find all necessary stuff for professionals at professional resource available on our website e.g. Design and Fabrication manual, Fabrication VDO in 'PROFESSIONAL' section.
The edge area is the most sensitive part of the countertop. Chipping can be caused by an accidental or external impact such as dropped or hit by other hard material. Do not hit with the pointed or heavy impact.
Please follow our fabrication manual. You can find all necessary stuff for professionals at professional resource available on our website e.g. Design and Fabrication manual, Fabrication VDO in 'PROFESSIONAL' section.
It is strongly recommended to use only 'Certified Fabricators', so that they are able to use the right tools and methods to fabricate your beautiful GEOLUXE®. The list of trained fabricators can be asked from our authorized distributors near you.
Your distributor or installation company will be happy to answer any question you may have or you can contact our customer service via section 'SUPPORT' and then 'CONTACT'.
Yes. You can ask the builder, remodeler, architect, designer, or kitchen and bath store to use GEOLUXE® for the surfaces you desire. If they don't know how to get GEOLUXE®, they can contact our authorized distributor near you to find a retail location nearby. Please find our authorized distributors in “WHERE TO BUY” on GEOLUXE® website.